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As one of Vietnam’s forerunning telecom companies, Vietnamobile (VNM) has a lot on its shoulders. Millions of Vietnamese bank on the Hanoi-based company’s network to make calls within and outside the country. The company provides a steady internet connection to subscribers, offers a range of value-added services, and is toughing it out against bigger industry players.
But until a few years ago, the company’s own processes were in a complete mess because they handled all of their workflows manually. For a company that has thousands of on-site and off-site employees scattered all across the country, it was becoming increasingly difficult to handle huge volumes of data in paper forms and Excel sheets.
Their manual workflows involved sensitive customer data and were prone to errors, while the process steps were a challenge to track. Imagine the lack of accountability that comes with a process that gives no clue about who is handling a process step, what information was updated, and when the last edit was done.
Luckily, VNM caught the wave of automation when Warin Loasakul, the company’s current Project Director, relocated from Myanmar to Vietnam. Warin had implemented Kissflow at his previous job in Myanmar Post Telecommunication (MPT) where he worked as a business process consultant.
He saw the everyday struggle VNM teams were going through and took it upon himself to straighten up the company’s chaotic workflows. Because of his direct involvement in successfully implementing Kissflow at MPT, he was able to assure VNM’s management to adopt Kissflow for their organization.
VNM started with 100 Kissflow licenses to automate a handful of processes such as new customer application approval, mobile plan upgrade/downgrade, service cancellation, etc. As Warin had expected, the teams at VNM saw drastic improvements in their process speed and overall efficiency. This boosted VNM’s confidence in Kissflow and the company extended their user licensing to 800 within a few months of their first subscription!
Warin says that the company saved a lot of money as a result of adopting Kissflow into their everyday affairs. VNM teams were also happy to have their hands off the software maintenance issues since a cloud-based product like Kissflow takes care of data security and version upgrading concerns in the backend without bothering its customer.
Lately, VNM has started using Kissflow to automate many of its business critical processes such as ensuring NodeB connection across their networks, memorandum sign offs, core HR workflows, etc. Warin says that GoTo functionality in Kissflow is one of their favorite Kissflow features as it allows workflow participants to jump forward or backward to a certain step when conditions are met. For a company like VNM with spread-out teams, GoTo condition is a handy tool to skip redundancies and move approvals faster.
The teams at VNM feel that they have truly gone digital by ditching their old paper forms and embracing automation in their processes!
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