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Kissflow
Success Stories

Unlock productivity with Kissflow's template library - the key to accelerating your workflows and making your
workday smoother. Start your journey towards efficiency today!

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Key Highlights

28+

Processes

42

Group Companies

70+

Users

softbank-1-1-2

Industry

Telecom & Media

HeadQuaters

Japan

The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.The drag-and-drop part of designing workflows is amazing.

oliver umehara

Oliver Umehara

IT Manager

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Key Highlights

30+

hours saved per week

35%-45%

reduction in process cycle time

2,500+

items processed

ramco-1

Industry

Manufacturing

HeadQuaters

Kenya

The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues.

Nicholas Githinji-1

Nicholas Githinji

Project Manager

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Key Highlights

450+

Processes

10x

ROI

10,000 +

Users

mcdermott-2

Industry

Energy

HeadQuaters

USA

One of our Finance Leads said, ‘This is so easy, even my mom could do this. It was extremely intuitive and straightforward.’ The watermark was, 'I don't need to call IT to do this. I can do it myself.

rene-villarreal

Renee Villarreal

Senior Director of IT

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Minimizing approval complexity for a surgical giant

Kissflow success stories

Industry

Healthcare

# of Employees

5,001-10,000

Headquarters

USA

Industry

Healthcare

# of Employees

5,001-10,000

Headquarters

USA

Intuitive Surgical

Established in 1995, Intuitive Surgical is a global medical manufacturer that has redefined minimally invasive care through advanced robotic systems, end-to-end learning, and value-added services. As one of the pioneers of robotic-assisted surgery, Intuitive’s surgical systems are used today by surgeons to deliver a less invasive approach to many types of surgery. Working with physicians and hospitals worldwide, Intuitive is helping solve complex problems in healthcare.

Venkatapathy Balaji

Senior Manager Business Applications APAC

"Your online chat support is awesome. Engineering issues are recognized and rectified at an acceptable time. Thank you."

company-logo

Challenges faced

  • Manual processes. It took employees hours and hours to manually process approval requests.

  • Too many forms. Admins tracked and followed up on approval requests using a lot of  Excel forms.

  • Operational inefficiency. Teams faced back office complexity and operational inefficiency due to the lack of standardization and flexibility.

Solution

When Intuitive Surgical started struggling with back office operations, Venkatapathy Balaji, a Senior Business Applications Manager began hunting for a flexible tool to improve operational efficiency. The operations could not be managed smoothly as it was too complex for their existing system involving spreadsheets, emails, and lots of manual work. During his search, Venkatapathy stumbled upon Kissflow’s website. 
 
Despite evaluating several other tools, Venkatapathy quickly zeroed down on Kissflow because of how user-friendly and intuititve it was. “Kissflow didn’t scare me,” Venkatapathy quipped when asked about his first impression of Kissflow. 
 
Venkatapathy added that the first win Intuitive experienced with Kissflow was the acceptance of this tool by business SMEs.
 
Due to its ease-of-use, Kissflow was successfully adopted by employees at Intuitive. One of the employees said, “Since it is very simple and the evidence remains on the system, I definitely think this one is better (than the other tools). It was easy to do by looking at the reference guide you created. There was no inconvenience.”
 
Some of the processes that were high on Intuitive’s agenda to automate were:

  • Travel Requests

  • Driving Reports

  • Violation and Accident Reports

  • Seal Requests

When asked what he loves about Kissflow, he said, “Your online chat support is awesome. engineering issues are recognized and rectified at an acceptable time. Thank you.”
 
Venkatapathy and his team use Kissflow’s database, process forms, approval flow, and permissions features extensively and are excited about exploring possibilities with Kissflow.

Results

Although Kissflow was only recently adopted, Intuitive has saved hours of processing time by automating manual operations. Intuitive aims to implement Kissflow as a global solution within the organization.

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