Solution

Before Kissflow, the entire process was managed via spreadsheet and email. However, it soon became nearly impossible to track over 100 orders at a time and ensure all of them were moving along at the right pace. It wasn’t practical to rely on face-to-face interactions and hope someone updated the right version of the spreadsheet.

Enjoy Fitness saw many benefits after implementing Kissflow. The most immediate was the dramatic increase in productivity. What might have taken months before was shortened to weeks or less. Another key benefit was being able to accurately predict delivery dates. Instead of simply guessing, they now know exactly how long each step in the process takes and how a short delay at Step 15, for example, could affect the final delivery date. They also found it very useful to easily check on earlier details in a specific workflow, which made customer support much more powerful.

Kissflow gives another competitive advantage to Enjoy Fitness. Most other custom sportswear providers still think in manual processes, while Enjoy Fitness sees the opportunities that technologies like workflow management software provide. While a first look at their workflow will look complex and overwhelming, it was built methodically to include the entire production process.

“We looked at another tool that was particular to the clothing industry, but it wasn’t cloud-based, and the cost was too high.” They found Kissflow to be focused yet adaptable enough to be easily customized to fit their needs.