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Optimize Telecom Operations with Kissflow's low-code platform

Digitize workflows, minimize delays, and elevate customer experience with telecom-ready automation.

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Low code platform for telecom

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Welcome back,

It's a pleasure to reconnect with you! Check out this eBook for fresh perspectives to drive your digital transformation forward.

Take the Assessment

Trying to solve any of these challenges?

Data Silos

Disconnected Teams

Operational Delays

Manual Processes

Legacy Systems

Regulatory Compliance Risks

Drive the future of telecom operations today

For IT leaders:

Integrate and synchronize data across OSS/BSS and CRM systems.
Reduce time-to-market for broadband activations and infrastructure rollouts.
Consolidate outdated telecom applications with telecom automation with low-code.
Utilize built-in governance features to meet telecom industry standards and security requirements.

IT leaders

For digital transformation experts:

Configure workflows for service requests, fault management, and escalations.
Optimize network provisioning, billing, and field service operations.
Manage millions of transactions and customer interactions at scale.
Prototype and deploy custom low-code telecom apps through citizen development.

digital transformation experts

What can you do with kissflow in telecom?

Unlock the power of low-code solutions for telecom operations.

Digitized service management

Non-technical teams can build workflows to track service requests, manage provisioning, and handle customer escalations using intuitive tools.

Fast pototyping for telecom apps

Quickly design and test internal applications to streamline network maintenance, fault detection, and customer support.

Scalability for growing networks

Expand operational applications as subscriber bases and infrastructure needs grow, ensuring seamless service delivery across telecom networks.

Lower risk of shadow IT

Maintain governance while enabling telecom teams to build secure workflows for network operations and service requests.

Drive innovation in connectivity

Encourage the development of new digital services using accessible tools for customer onboarding, billing, and analytics.

Reduce operational costs

Lower IT expenses by automating manual processes, improving asset tracking, and optimizing service delivery workflows.

Optimize telecom operations with kissflow

Kissflow offers a comprehensive low-code platform for telecom application development.

Process Builder

Automate and accelerate workflows

Automate service activations, network fault resolution, and escalations
Use drag-and-drop tools to design telecom-specific approval flows.
Set dynamic SLAs to ensure faster issue resolution and network maintenance.

Process builder

Integrations

Smooth connectivity across systems

Connect with OSS/BSS systems, CRM, ERP, and billing platforms effortlessly.
Enable real-time data flow across customer service, field teams, and IT operations.
Ensure smooth API-based integrations to unify telecom processes.

Integrations

Dashboards

Real-time insights for smarter decisions

Gain network performance insights, service request trends, and field operations data in one view.
Track KPIs for broadband activations, service quality, and SLA compliance.
Customize reports for faster decision-making and proactive issue resolution.

telecom operations dashboard

App governance & security

Secure and compliant operations

Ensure data compliance with telecom regulations such as GDPR, FCC, and ISO 27001.
Set role-based access for customer data, network logs, and operational workflows.
Maintain a centralized control system to manage approvals and audits.

telecom operations governance

Integrated boards

Easy collaboration for teams

Streamline cross-team collaboration for field operations, IT, and customer service.
Manage work orders, service tickets, and network upgrade projects in one place.
Automate task assignments to reduce downtime and improve service efficiency

integrated board

Apps and processes kissflow can automate in telecom

Equipment checklist

Automate equipment tracking, maintenance checks, and regulatory compliance.

Asset management

Manage telecom assets, from network equipment to infrastructure, with automated tracking.

Datacenter entrance request

Streamline access approvals and security tracking for data center visits.

Safety inspection checklist

Digitize safety inspections and compliance tracking for telecom infrastructure.

Broadband service relocation

Automate broadband transfer requests for customers moving locations.

Consignee registration

Streamline consignee approvals and registration for telecom logistics.

Material registration

Track and validate materials used in network infrastructure projects.

Disable IT accounts

Automate deactivation of IT accounts for security compliance.

Project access request

Manage and automate project-based system access requests.

Customer master data

Centralize and automate customer data updates for accurate billing and support.

Deal qualification workflows

Automate and standardize telecom deal qualification processes for sales teams.

Training application

Streamline internal and external training requests and approvals.

Inventory management

Track telecom inventory in real-time and automate stock allocation.

Stock transfer management

Automate stock movement between warehouses and distribution centers.

Store-to-store transfer

Manage and track stock transfers between telecom retail locations.

Material master data

Maintain accurate and updated records of telecom network materials.

Stock cycle count

Automate periodic stock audits to maintain inventory accuracy.

Issue tracking

Automate issue logging, escalation, and resolution tracking for telecom operations.

All your apps on a single platform

Manage every telecom operation — from customer onboarding to asset disposal — on one unified low-code telecom solution.

Explore The App Store

Budget Approval
Expense Management
Payables and Receivables
Treasury Requests
Capital Expenditure

Travel Reimbursement Admin Service Requests Record keeping Maintenance Scheduling IT Service Requests

Leave Management
Performance Management
Employee Management
Department Transfers
HR Benefits Requests

Here's what our customers say

Discover how telecom enterprises use Kissflow to streamline workflows, improve SLAs, and accelerate growth.

SBTelecom-America_logo

The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.

Oliver Umehara

IT Manager

Industry

Telecom & Media

HeadQuaters

Japan

Key Highlights

28+

Processes

42

Group Companies

70+

Users

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Market Leaders in the G2 Grid for 2024

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Frequently Asked Questions

Kissflow integrates smoothly with Operational Support Systems (OSS) and Business Support Systems (BSS) through API-based connectivity, webhooks, and pre-built connectors. Telecom operators can integrate Kissflow with billing systems, customer management platforms, network provisioning tools, and order management systems, ensuring a unified workflow across their entire ecosystem.

Yes, Kissflow adheres to global compliance standards such as GDPR, ISO 27001, SOC 2, HIPAA, and FCC regulations. The platform provides robust data security, access controls, and audit trails to ensure telecom companies meet customer data protection, regulatory reporting, and operational governance compliance requirements.

Yes, Kissflow streamlines 5G network deployment by automating key processes such as site acquisition, equipment procurement, installation scheduling, and performance monitoring. The platform’s low-code workflow automation helps telecom operators manage the complexity of rolling out 5G infrastructure while ensuring coordination between internal teams, vendors, and regulatory bodies.

Kissflow enables telecom operators to automate and track IoT device provisioning, configuration, and maintenance. Operators can set up workflows for device onboarding, connectivity management, real-time monitoring, and troubleshooting to improve IoT service delivery.

Kissflow prioritizes security with enterprise-grade encryption, access control policies, role-based permissions, and secure API integrations. The platform is ISO 27001-certified and SOC 2-compliant, ensuring that sensitive telecom data remains protected from cyber threats.

Yes, Kissflow provides real-time analytics dashboards that help telecom companies track network performance, service delivery metrics, SLA compliance, customer service efficiency, and operational KPIs. AI-powered insights enable proactive decision-making for network optimization and customer satisfaction improvements.

Implementation timelines vary based on complexity, but most telecom companies can set up workflows in a few weeks. The no-code environment accelerates deployment, and integrations can be configured quickly using Kissflow’s API and connector ecosystem.

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"The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes."

Oliver Umehara

IT Manager - SoftBank

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