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Integrate ServiceNow With Kissflow

Integrate your ServiceNow workflows with Kissflow's automation to enhance task efficiency and team collaboration, automating requests and approvals easily for all users.
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127K

Active customer integrations

4.9M

Total integration runs

*count across our customer base

Kissflow Platform Integrations Kissflow Platform Integrations

Key Points

  • Enhanced Productivity
  • Improved Accuracy
  • Streamlined Management
  • Decision Making

ServiceNow
What, Why, and How to Integrate

What is ServiceNow?

ServiceNow is a cloud-based platform that streamlines and automates various organizational business processes. Initially developed to manage IT service management (ITSM), it has evolved into a comprehensive platform that includes solutions for IT operations management, customer service management, human resources, security operations, and more.

At its core, ServiceNow offers a digital workflow framework that allows companies to optimize their services, enhance productivity, and improve collaboration across departments. By integrating various functionalities into a single platform, ServiceNow enables organizations to manage tasks more efficiently and respond to business challenges with greater agility.

Why Integrate ServiceNow with Kissflow?
Why integrate ServiceNow with Kissflow?

Integrating ServiceNow with Kissflow can offer several benefits for organizations seeking to enhance workflow automation, improve efficiency, and streamline processes. Here are some reasons why such an integration might be valuable:

1. Enhanced Workflow Automation: ServiceNow primarily focuses on IT service management, while Kissflow is designed for business process management (BPM). Integrating the two can help automate workflows that span IT and business processes, ensuring a seamless flow of information.

2. Improved Collaboration: Integration can enable better collaboration between IT and other departments (HR, finance, etc.). This ensures teams collaborate more effectively, sharing data and insights without manual data entry or delays.

3. Data Synchronization: By integrating these platforms, organizations can ensure that data related to incidents, requests, approvals, and more are synchronized across both systems. This reduces the risk of errors from data inconsistencies and improves decision-making based on accurate, up-to-date information.

4. Centralized Reporting and Analytics: The integration can facilitate gathering data from both systems into a unified reporting framework. This enables organizations to gain insights across various functions, helping to assess performance and identify areas for improvement.

5. Streamlined Incident Management: Kissflow can manage business processes that may trigger IT incidents in ServiceNow. By automating these connections, organizations can ensure that incidents are raised and tracked efficiently, leading to quicker resolution times.

6. Customizable Processes: Organizations often have unique workflows or processes. The integration allows users to customize these processes in Kissflow while leveraging ServiceNow's powerful IT management capabilities, creating tailored solutions that fit specific business needs.

7. Reduced Manual Efforts: By automating the handover of tasks between Kissflow and ServiceNow, organizations can reduce the manual work involved in data entry, approval processes, and notifications, allowing employees to focus on higher-value tasks.

8. Scalability: As organizations grow and evolve, their processes become more complex. Integrating Kissflow with ServiceNow can help organizations scale their operations efficiently, adapting workflows to accommodate new processes while maintaining consistency.

9. Cost Efficiency: Streamlining processes and improving response times can reduce operational costs. By integrating these platforms, organizations may achieve a higher return on investment by optimizing resource allocation and improving productivity.

10. Enhanced User Experience: A smoother, integrated experience can improve overall user satisfaction for internal users and customers by providing a seamless process flow, timely updates, and better communication between IT and business functions.

How to connect ServiceNow with Kissflow?
How to integrate ServiceNow with Kissflow?
  1. Inside your Kissflow account, click your profile picture on the top right corner of the screen and click Integrations from the dropdown. Now, click the New integration button to provide a name and description for your integration.
  2. Once inside your editor, set up a trigger step, for example, a Kissflow Process trigger event, When an item completes a workflow.
  3. After setting up your trigger step above, click the Add button () next to set up your action step. Search for ServiceNow and select an action event from the available options (as mentioned in the above table.) 
  4. After choosing your action event, authenticate the connector. Click +Add an account and paste the ServiceNow Username, Password, and Subdomain address copied from your clipboard.
  5. After authenticating with your ServiceNow account, add relevant values against the ServiceNow form fields. You can hit Refresh fields to view all the updated fields in the selected ServiceNow form. You can also map ServiceNow fields from your trigger step or fields from your previous action steps. These values will be automatically added to item fields after the action is executed.
  6. After a successful configuration, test whether your ServiceNow action step is set up correctly by clicking the Test button. The connector will pull field data from your selected ServiceNow account and display it as a JSON output. Similar to the trigger step, errors are notified to you right away. Fix them before retesting the action step.

>> Click to learn more

Setting up a ServiceNow connector

After creating a custom workflow with your ServiceNow connector's action steps, switch ON the toggle button to activate the integration run. Once a trigger event runs, the relevant table data in your ServiceNow instance is updated.

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Frequently Asked Questions

ServiceNow integration with Kissflow involves connecting ServiceNow, a cloud-based IT service management platform, with Kissflow, a workflow automation and business process management tool. This integration allows organizations to streamline their workflows, manage IT requests, and track incidents seamlessly between the two platforms, enhancing operational efficiency and visibility.
  • 1. Automated Workflows: Streamline business processes by automating routine tasks and approvals across both platforms.
  • 2. Improved Data Accuracy: Sync data between ServiceNow and Kissflow to ensure consistency and accuracy, reducing manual data entry errors.
  • 3. Enhanced Collaboration: Facilitate better communication and collaboration between IT and other departments by providing a unified view of workflows.
  • 4. Real-time Reporting: Generate real-time insights and reports from both platforms, aiding in decision-making and performance monitoring.
  • 5. Faster Incident Resolution: By linking IT incidents in ServiceNow with workflows in Kissflow, organizations can address and resolve issues more rapidly.
  • 1. Identify Requirements: Define the data and workflows you want to integrate.
  • 2. Use Middleware or API: Utilize an integration platform, such as Zapier or a custom API solution, to connect ServiceNow and Kissflow.
  • 3. Authentication: Configure authentication settings on both platforms to enable secure data transfer.
  • 4. Map Data Fields: Identify and map the corresponding fields between ServiceNow and Kissflow to ensure data flows correctly.
  • 5. Testing: Test the integration thoroughly to ensure data is syncing as expected and workflows are functioning correctly.
  • 6. Go Live: Once testing is successful, launch the integration and monitor performance for any needed adjustments.
  • 1. Incident Data: Sync incident tickets from ServiceNow to Kissflow for streamlined resolution processes.
  • 2. Change Requests: Manage change requests in Kissflow that can automatically create or update records in ServiceNow.
  • 3. User Information: Sync user details and roles to ensure everyone has appropriate access and rights across both systems.
  • 4. Task Management: Coordinate tasks and project updates between the two applications to maintain workflow continuity.
  • 5. Reporting Metrics: Share key performance indicators (KPIs) and analytics data for comprehensive reporting and insights.
  • 1. API Limitations: Restrictions in APIs for either platform may limit the extent of automation and data transfer.
  • 2. Data Mapping Issues: Discrepancies in data formats and structures may complicate mapping efforts, requiring additional configuration.
  • 3. User Training: Employees may need training to adapt to integrated workflows and processes, leading to initial resistance or confusion.
  • 4. Error Handling: Establishing effective error handling and logging to address potential failures in data transfer can be challenging.
  • 5. Maintenance: Ongoing maintenance and updates for both platforms are necessary to ensure the integration continues to function smoothly as both platforms evolve.

Frequently Asked Questions

Kissflow offers extensive integration capabilities that let you connect to your favorite apps and tools. The platform enables seamless data exchange, eliminates manual errors, and accelerates decision-making processes. This efficiency boost translates to cost savings, improved productivity, and increased revenue for your business.
Kissflow offers integration capabilities with a wide range of popular applications, including CRM systems like Salesforce, project management tools like Asana, communication platforms like Slack, and many more. Whether you're looking to streamline sales processes, manage projects more effectively, or enhance collaboration across teams, Kissflow provides the flexibility to integrate with the tools you already use and love.
Yes, Kissflow integration is designed to be user-friendly and intuitive, making it easy to set up and manage even for non-technical users. With a simple drag-and-drop interface and guided setup process, you can quickly configure integrations to meet your business needs. Plus, Kissflow offers comprehensive support and resources to help you every step of the way, ensuring a smooth and hassle-free integration experience.
Absolutely! Kissflow integrations are designed to automate repetitive tasks and streamline workflows, allowing you to focus on more strategic activities. Whether automating data entry, triggering notifications based on specific events, or syncing information between different systems, Kissflow empowers you to automate routine processes and free up valuable time for higher-value work.
Yes, Kissflow integrations are highly customizable, allowing you to tailor them to your requirements. Customize data mappings, define workflow rules, connect with proprietary systems, and create integrations that align perfectly with your organization's goals and workflows.

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