AI-Driven Banking Needs Digital Workflows, Says Kissflow Executive

As banks across Southeast Asia race to adopt AI, many overlook a crucial foundation: the workflows that generate the data AI depends on. In an interview with Fintech News Philippines, Kissflow’s Rakesh Nandakumar explains why digital workflows are the real engine behind AI-driven banking.

While customer-facing apps like mobile banking and digital payments have evolved rapidly, many internal banking operations still rely on emails, spreadsheets, and manual approvals. This disconnect slows down decision-making and limits the quality of data available for AI systems. According to Nandakumar, digitizing workflows not only improves operational efficiency but also creates structured, auditable data that powers AI insights, regulatory visibility, and faster service delivery.

As banks look to scale AI responsibly, modernizing internal processes may be the most important step.

👉 Read the full interview to learn why digital workflows are the true foundation of AI-driven banking.