Travel Management: Simplifying the Most Complicated Process

Despite living in a digital age, the need to meet partners face-to-face is just as present as ever. And it’s not just about feel-good hobnobbing and fancy dinners.

A recent study from Oxford Economics revealed that for every $1 spent on business travel, companies gained $12.50 in incremental revenue. Eliminating business travel would cause a company to forfeit 17% of its profits in the first year alone. 28% of current business might be lost without in-person meetings.

The need for face-to-face meetings with your customers and partners is very apparent, both at a common sense level and when you look at the data. But managing corporate travel requests brings up lots of questions.

Many confuse the term ‘business travel management’ with ‘expense management’ – the latter being a common process within an organization that has already benefited from much automation and corresponding ease of implementation.

The requirements for handling corporate travel management differ according to the organization type. But there are few common features that one can expect from a dedicated travel management system.

Must-Have Features of a Good Business Travel Management Solution

travel management features

The perks that travel management software can offer your business sound good, right? But slow down before you rush to invest. It’s crucial to make sure that the travel management solution that you choose has the features that your business needs.

An ideal travel management software should take care of the entire process for you: right from travel requests, to approvals, to reimbursements.

But every business has its own requirements when it comes to travel management. Even though there’s no one-size-fits-all solution, there are a few key features you cannot do without:

Travel Requests

A form where most employee details like name and reporting manager are pre-filled. Employees only have to enter details specific to the trip they’re about to make.

Approval Hierarchies

Once employees submit their requests, they are sent for approval by one or more people. You can choose to auto-approve travel requests based on certain criteria.

Compliance With Travel Policies

Ensuring that corporate travel policies are adhered to takes a huge burden off the travel manager’s shoulders. It helps control travel costs while making it easier for managers to approve a request.

Easy Travel Booking

The ideal travel management software should let both the travel manager and the employees book the tickets without having to use tools built for regular consumers.

Advanced Reporting

You can identify areas where you’re spending unnecessarily and make insightful decisions that can help you cut down on costs.


Watch out for hidden extras that have the potential to eat into the cost-effectiveness of the system, such as charges on accommodations, amendments to bookings, or support requests. Where possible, choose a business travel booking tool with a transparent pricing structure.

A wide choice of inventory options

You need a platform that offers you the best access to flight and hotel rooms providers, allowing you to compare prices, dates, and offers. It’s important to choose software that gives you the best value for money, as well as the smoothest travel and booking experience for both your employees and the travel management administrators.

Easy and streamlined functionalities

Avoid travel management software that can’t offer you integrated solutions – ideally, you are looking for a one-stop shop, where you can make new and access/amend existing bookings quickly, without having to navigate across different providers.

Good user support experience

Things change when traveling, and you need a travel services system that offers you the real time flexibility to deal with unforeseen circumstances quickly and efficiently, with helpful support staff and little or no fees.

Here is your Guide to Create Travel Management System in Just 4 Steps

A workflow automation tool like Kissflow can help you implement a business travel program and approval process without any hassle. You can use simple drag-and-drop functionalities to create workflows that streamline travel approvals.Here’s how to do it in Kissflow:

Create your form

You can create a form to capture all the necessary details about the business trip, such as name, location, purpose, and more. You can either do this from scratch or use the pre-installed app in Kissflow. Employees can use this form to submit their travel requests.

Install travel request app

There’s no need to manually send an email to the manager with the form as an attachment. Once your employees hit ‘submit’, the request automatically appears in your KiSSFLOW app for approval.

Design the workflow

Once the form is ready, you need to design the sequential path of tasks that need to be completed. This is where you assign the individuals in the approval flow and their responsibilities. Depending on your requirements, you can have multiple levels of approvals.

Install travel request app

Set permissions

Once the workflow is ready, you can assign stakeholders and set permissions. Roles and responsibilities like initiators and approvers are assigned to individuals based on their tasks in the travel management process. Hide fields based on the confidentiality of information and the access granted to employees.

Install travel request app

Implement the process

After everything is set, you can publish the workflow. Employees can initiate instances of the workflow and submit their travel requests for the manager’s approval. Once the system gathers enough data, you can review reports and identify bottlenecks to speed up approvals.

Why Automating Your Travel Management System Is a Smart Move for your Business

The best way to handle the travel management process, both travel approvals and travel expense management, whether you have a dedicated resource or not, is to apply automation.

  • The key to an automated process is that it gathers all the needed details at the start, but also allows for changes along the way. When first requesting travel arrangements, employees can enter all of their information into a form which captures all the details.

  • The form can be flexible enough to handle simple overnight trips or multi-week international travel. Employees can also save information like passport numbers, known traveller numbers, and frequent flyer numbers so they don’t have to search for them every time.

  • With an automated travel expense system, you create a workflow that handles routing the travel request to the right people. Approvals are built into the workflow so that no one is uninformed.

  • An automated corporate travel program will also make it easy for employees to check the status of their request so that they aren’t continually bugging the travel manager for an update.

  • ⋙ You're just a click away from creating your own customizable employee travel request form template in just 15 minutes!

    Build Your Own Corporate Travel Application With KiSSFLOW

    There are enough moving parts to the travel management process that you need something more than just a simple web form. You need a fully automated process. But instead of getting your IT team to build one or trying to find the perfect one online, try building one yourself! With KiSSFLOW’s easy DIY platform, you can download a travel request template and customize it to make your own corporate travel app.

    Try it today and see how easy it can be to build your own corporate travel management solution that fits your organization exactly as you need it!

    ⋙ Looking for a customizable travel management software? Check out the list of top travel management software solutions!

    Stuck With Paper-Based Travel Requests?

    Automate Your Travel Request Workflow Now.