What features should I look for in workflow automation software?

When evaluating workflow automation software, prioritize features that contribute to efficiency, scalability, and user adoption:  

1. Visual Workflow Designer: An intuitive drag-and-drop interface for easy process mapping.
2. Form Builder: Customizable online forms for data capture at each stage.
3. Integration Capabilities: Connectors to various business applications (CRM, ERP, HRIS, etc.).
4. Approval Workflows: Flexible approval routing options (sequential, parallel, conditional).
5. Reporting and Analytics: Dashboards to monitor process performance, identify bottlenecks, and measure key metrics.
6. Role-Based Permissions: Granular control over user access and actions.
7. Notifications and Alerts: Automated emails, in-app notifications, or SMS for task assignments and status updates.
8. Mobile Accessibility: Support for managing workflows on smartphones and tablets.
9. Audit Trails and Version Control: To track changes and ensure compliance.
10. Scalability and Performance: Ability to handle increasing volumes of workflows and users.
11. Security and Compliance: Data encryption, secure access, and industry certifications.