Where Does The Intranet Fit In Today’s Digital Workplace?

• Digital Workplace

Differences between an intranet and a digital workplace

A digital workplace is a wide ranging platform that contains all the tools your organization needs to accomplish work. An intranet, if your organization has one could at best be only a part of this platform.

Modern intranets are a far cry from the clunky monoliths that they used to be even a decade ago. Today, intranets can be powerful tools for organizations to communicate and collaborate internally, but by their very definition, they’re not digital workplaces. It helps to think of digital workplaces as much bigger ecosystems that enable a lot more to be accomplished.

Intranet vs Digital Workplace

The intranet revolutionized modern work, offering companies one platform for:

  • managing files, memos, and generally, all internal knowledge handling
  • communications between coworkers and teams
  • internal support operations for streamlined issue handling
  • a unified collaboration management space

But, judging by the steady rise of modern SaaS apps designed to incorporate the communications and collaboration needs of companies small and large alike, the intranet may well be on its way out.

Or is it?

Does the intranet still have a part to play alongside the digital workplace, or should it even exist?

In this article, we dive into the declining popularity of the intranet, how it’s gradually merging with the modern digital workplace, and how you can leverage it for improved operational efficiency.

The intranet is here to stay

Despite the meteoric rise in popularity of SaaS productivity apps in the workplace space, they have failed to do one thing well.

They failed to integrate and offer a coherent solution for teams to organize their work all in one place. On the other hand, while the intranet focused mainly on the legacy needs of organizations, it offered them leverage, in that it combined much or all of their needs into one platform.

Rather than pivot to one side, an ideal digital workplace must, therefore:

  • embrace the advanced functionalities modern work apps offer, and,
  • unite them all into one simple, easy-to-use platform.

In essence, the modern digital workplace should incorporate the functions of the intranet in order to offer the most value to organizations that utilize it.

How the intranet is an integral part of the digital workplace

As a result, the intranet is here to stay; only, it’s evolving and combining with the digital workplace to offer organizations a more streamlined tech-enabled working experience.
So, what role exactly does the intranet play in the digital workplace? In the context of the digital workplace, the intranet:

  • offers knowledge transparency so team members can collaborate with minimal back-and-forth,
  • supports productivity within the context of established organizational guidelines, i.e. makes it easy to get work done in line with corporate policies,
  • helps establish a roadmap and blueprint for coordinating digital workplace initiatives.

Put together, the intranet and the digital workplace offer a new employee experience that makes it easier for teams to stay on the same page and get work done faster.

How can an intranet complement a DWP’s features?

Long story short, for the modern digital workplace to offer the maximum value possible, it must leverage the best features of both the intranet and a digital workplace. It must be comprehensive, detailed, and well-grounded, while simultaneously agile, streamlined, and designed to meet modern challenges.

Some of the features of the intranet that come to play within a digital workplace include:

Integration functionality

Silos are bad for work because whenever information doesn’t flow as seamlessly as it should, significant bottlenecks show up to account for that. On the other hand, when an organization can integrate the various work apps they collaborate from, it makes it easier to reach consensus and build knowledge transparency.

The intranet brings this to play in transforming the digital workplace from a closed system that either works or fails to one where external apps can be introduced to make it easier for the team to do their work.


Hosted software solutions are notorious for their poor stance on user privacy, with numerous instances of personal info being spilled on the web. Here, the intranet can save the day by incorporating the privacy-conscious culture behind it, helping to safeguard the critical information of digital workplace users.

Uniform internal branding

Another significant area where the intranet’s features can be employed to offer a better digital workplace solution is by smarter internal branding that makes it easier to project the company’s culture across an organization’s entire digital footprint.

How can organizations move to an intranet + digital workplace hybrid?

The verdict is out: a digital workplace solution will work even better with intranet capabilities designed to bring an organization together with ease.

So, what do you do?

How do you combine an on-premise intranet with newer digital workplace solutions? Will they even integrate? How can you create a solution that’s designed around your organization’s needs and does what it’s supposed to?

Kissflow can help.

We designed Kissflow to meet the needs of organizations that need an intelligent workplace solution with intranet features, such as:

  • enhanced privacy for your internal communications,
  • improved collaboration capabilities, and,
  • brilliant integrations that move data around seamlessly.

With Kissflow, you can move completely to a solution designed to combine the best features of both intranet and a digital workplace so you can do your best work all in one platform.

Take Kissflow Digital Workplace for a spin!

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