Forrester has named Kissflow one of 39 notable vendors in The Digital Process Automation Software Landscape, Q3 2026. Forrester also mapped Kissflow to three extended use cases: AI agent cross-industry outcomes, customer self-service, and data-driven automation.
Worth being clear about what a Landscape report is. It is an overview of a market, not a competitive ranking.
It is Forrester's overview of the notable vendors and market shifts shaping how enterprises automate complex, human-centered processes with AI.
Forrester defines digital process automation software as platforms that build process applications using advanced modeling, orchestration, dynamic case management, and AI-led support. Kissflow is named as one of the 39 notable vendors in that market.
A Landscape report is an overview of a market, not a competitive ranking. Inclusion signals that Forrester views Kissflow as a notable participant in the digital process automation market.
The more useful part is what sits underneath the listing. Forrester maps each vendor to the use cases where it sees the most differentiation, so the mapping shows how a platform's strengths line up with where the market is heading.
Three extended use cases:
Forrester also records Kissflow's reach across North America, EMEA, and APAC, with early focus in manufacturing, retail, and energy and mining.
Forrester classifies the DPA market as mature. Solutions are now evolving to handle exceptions, learn dynamically, and leverage AI and cloud-native architectures.
The report highlights a broader shift it calls agentic process orchestration. Traditional preprogrammed rules for human workflows give way to coordinating multiple AI agents across a process.
That is the same direction buyers are being pushed toward. Redefine how work gets done with AI, and keep that work coordinated and accountable at the same time.
Kissflow is an enterprise application platform that combines AI and visual development to put custom software in the hands of the people who understand the work best. That has been the design since 2012: business logic, not code, drives how applications get built, automated, and governed.
Two of the use cases Forrester mapped to Kissflow speak directly to that design.
Data-driven automation depends on accurately mapping and moving data across enterprise systems, which is where Kissflow's integration and metadata foundation come into play.
AI agent cross-industry outcomes depend on trust. Kissflow AI maps natural language to platform metadata rather than generating raw code, so what it produces stays deterministic, inspectable, and governed. Every AI-driven change runs through the same audit log as a manual edit. A person leads at every step.
IT and transformation leaders weighing how to automate more of their process work with AI can read the listing as one practical signal.
The stronger signal is what customers are running on the platform. Kissflow serves over 1,200 customers worldwide. Godrej Consumer Products displaced an existing low-code platform to move to Kissflow. Aswaq Management and Services chose Kissflow after evaluating other established platforms. The workloads are production applications, from new store opening and retail lifecycle management to oil rig shutdown and turnaround, all on a governed foundation.
As process automation grows more autonomous, the underlying question stays the same. Who can build, and who stays accountable for what gets built?
Kissflow's answer is that governance is not a brake on speed. It is what makes speed safe to scale.
No. A Landscape report is an overview of a market. Inclusion signals that Forrester views a vendor as a notable participant in that market, not that it ranks above or below any other vendor.
Thirty-nine. Kissflow is one of them.
Forrester defines it as platforms that build process applications using advanced modeling, orchestration, dynamic case management, and AI-led support.
Three extended use cases: AI agent cross-industry outcomes, customer self-service, and data-driven automation.
It is the shift Forrester describes in this report, where traditional preprogrammed rules for human workflows give way to coordinating multiple AI agents across a process.
Forrester records Kissflow's reach across North America, EMEA, and APAC, with early focus in manufacturing, retail, and energy and mining.
Download The Digital Process Automation Software Landscape, Q3 2026 to read Forrester's full market analysis, or book a demo to see how Kissflow builds and governs AI-driven process applications.