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Team Kissflow — Wed, 11 Sep 2024 10:32:17 GMT

What is citizen development? 1

Citizen development is defined as a process where non-IT-trained employees become software developers by leveraging low-code/no-code (LCNC) platforms to build business-critical applications. Applications created using citizen development methods are sanctioned and approved by IT.

This differentiates the meaning of citizen development from shadow IT. Citizen developers are non-IT experts who seek solutions for their unique problems and use low-code/no-code to create the solutions themselves.

As digital agility continues to advance, more employees are becoming citizen developers and creating applications on their own. In many organizations, citizen developers are found in departments like HR, Research & Development, finance, and customer service.