Bug Tracking System — What It Is and Why You Need It | Kissflow

Bug Tracking System — What It Is and Why You Need It

Alice Musyoka

October 25th, 2019 Case Management  

Nothing is as bad as having an application that’s plagued by bugs. And if they are too many, they can destroy even the most innovative ideas. While bugs are part of the job for software development teams, they can wreak havoc on your business.

What’s more, your clients want bug-free software. With competition skyrocketing in every industry, you can’t afford to leave issues unchecked. Bugs can affect your bottom line, kill your business reputation, and consume a lot of time that could have been used to build new features. That’s why a bug tracking system is so important.

What is a bug tracking system?

Also called a defect tracking system, this is a software application that captures, reports, and manages data on bugs (errors, exceptions) that occur in software. Normally, a bug tracking system is integrated with case management software. It automates the process of monitoring and tracking bugs and other issues that may hamper the efficient performance of a company’s technology and information infrastructure.

A defect tracking system is a vital part of software development. Top developers and software teams constantly use it. Most bug tracking systems, like those used by open-source software projects, give end-users the ability to enter bug reports directly.

There are five steps involved in bug tracking:

  • Bug detection: Bugs are detected by the development team during the product testing phase. They can also be detected and reported by end-users.
  • Bug reporting: The developer identifies the bug and logs the time it was detected in the bug report.
  • Bug fixing: Developers try different approaches to fix the bug.
  • Software retesting: The software is tested repeatedly to ensure it works properly.
  • Data capturing: All the data related to the bug is recorded in the bug report to avoid the same occurrence in the future.

The importance of a bug tracking system in your organization

1. You create high-quality products

A bug tracking system ensures bugs are easily detected and fixed. It helps get rid of issues in the software by regulating the work of each team member, which is crucial if you’re running large projects.

The tool performs in-depth bug analysis and gives visibility on the overall direction of the project. It allows for the implementation of timely corrective measures, making sure high-quality products are delivered on time and within budget.

2. Improved customer satisfaction

The most important benefit of bug tracking software is that end users get products that work better and have quick updates and bug fixes. They can use their applications to easily report bugs and provide all the information needed by developers—no special training is needed.

The quality assurance team, developers, or managers can provide clarification, suggestions, or feedback on the reported issues, enhancing the service provided. When customers are involved during the testing phase, they are pleased with the end product and may recommend it to others.

3. The cost of product development is lowered

A bug tracking tool ensures bugs are fixed according to their severity. The development team works on high-priority bugs first. When these are dealt with early in the development cycle, the overall success of the product is enhanced.

Thanks to bug tracking, pinpointing trends becomes easier, resulting in quicker bug identification and resolution. The software also functions as a knowledge base for future reference. Developers and quality assurance engineers can look at past occurrences and steer clear of unnecessary delays. The overall cost of product development is reduced and the end-users are happy.

Why pick Kissflow for a bug tracking system?

Kissflow helps businesses and organizations to easily design and customize business applications. It puts the power of formulating workflows in the hands of those who understand the problems best. By taking a human-centered approach to workflow formulation, it allows the user to map a workflow according to the way they think about the process, not the way a system interprets it. But that’s not all.

Kissflow also serves as a cloud-based bug tracking system and provides a simple interface for sharing data on any bugs. It effectively tracks bugs—giving you a clear overview of different bug statuses—and improves team collaboration. You will find it easy to add, update, and assign bugs.

But what makes it one of the best bug tracking systems is that it allows you to filter and prioritize bugs, streamlining your workflow. Try it today and see how you can track and fix all your bugs!