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Customer Success – Technical Solution Specialist

Work Experience : 2 - 6 years

Job Description

Onboard new customers and the end-users to first value after-sales

Become a product expert and guide the customers with their implementation

Listen and Respond to customers’ needs and concerns through chat/email/calls

Proactive/Reactive support

Escalate product issues and concerns

Research and provide answers or solutions as needed

Document and update customer records based on interactions

Grow user adoption

Grow customer lifetime value

Go the extra mile to engage customers

Monitor and prioritize accounts and proactively engage with customers at risk

Follow up and complete the contract renewals

Upsell to the existing customer

Flexible to work across shifts

Required Skills:

Problem-Solving

Aptitude to acquire deeper Product Knowledge

Excellent communication skills

Data Model

Multi-tasking when required and prioritize

Database basics 

Entity Relationship

Excel formulas

Identify the opportunities within assigned accounts

Good to have:

Basic Scripting

APIs

Experience in SaaS is an added advantage

Apply for Customer Success – Technical Solution Specialist





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