April 21st, 2017 • BPM
Adopting new business applications such as business process management (BPM) for your organization can have seismic effects on everything you do.
Most organizations think of business apps as providing solutions to specific problems. Need help with interacting with customers? Get a CRM. Want to plan out your online presence? Try a marketing automation suite.
But once you start adding business application software, the solution doesn’t just stay inside one department. All of a sudden, you want your marketing efforts to be connected with your sales pipeline. Then you need a CRM that integrates with the sales platform you use. HR needs a new employee database system, but finance has specific features they need as well.
When you zoom out and look at the bigger picture, you don’t see departments anymore – you see dozens of business processes, flowing from one part of the company to another. When you equip one department with a certain kind of software, others are going to be affected.
This is where business management software comes into place. When you start thinking about a BPM platform in your organization, it becomes a part of your overall business planning and strategy with the potential to influence your entire company. Data needs to flow smoothly from every department because we all collaborate on that data at some point.
According to a 2016 AIIM study, companies that adopt a BPM platform are likely to witness a 40% bump in their ROI. Similarly, the research results conclude that adopting an agile BPM system improves task routing by 62% and cuts down approval cycles by 33%.
Besides the payback in numbers, a properly implemented BPM can enhance the business value and create more opportunities for your business to grow and expand. If you own a small business, investing on a cloud-based workflow app with a flexible per-user-per-month pricing model is going to be a lot cheaper than just letting your processes get constantly entangled in a chaotic mess.
Deciding to have a BPM system is a bold move towards creating a strong foundation for growing your business further. It’s a worthwhile investment to bring order to your organizational processes.
Traditionally, BPM suites were overly complicated and required IT department to oversee the entire set-up, from adoption to carrying out a workflow. But the introduction of cloud-based business apps have simplified the BPM implementation even for non-technical business units in organizations. Workflows that traverse multiple departments bring different teams together to execute complex processes and knock down the incommunicado walls between them.
A BPM tool doesn’t have to do this at the cost of reversing the business chain of command. Instead, it delivers a common language for all teams to understand and solidifies their symbiotic relationships. It pulls specialized departments to the strategy table to discuss new initiatives, solve problems, and contribute their diversity of thought to the organizational growth.
While a business application software can supercharge your process efficiency, it also keeps your workflow flexible enough to adapt to the market needs. The business environment today is advancing at breakneck speed, and you would want software that can keep abreast of the changes in your market.
Suppose your business has automated all workflows, but the time-to-market has still not yet improved. In this case, you can consult the BPM tool and its reporting and analytics feature to identify where the bottlenecks lie, address the problem, and get a second wind to accelerate your reach to the customers.
Adopting BPM is not only great for improving your system efficiency, it also has a direct influence on your market touchpoint. When processes improve, the way your employees choose to interact with customers will also naturally improve. It boosts their morale and steers their focus on the cream of the crop functions when they have easy access to the business data and give them more control over the processes.
Well-running workflows are an expression of your business; they reveal your process health to the consumers. Many fast food franchises run smoothly and in consistency with each other regardless of their varying locations because they have properly documented processes they adhere to.
The tasks are process oriented, unlike being individual-driven in a manual workflow. So even if a new employee joins the team, they know how long to let a bagful of frozen french fries thaw, when to dip them in the frying pan, at what temperature, and when to hand it to the customers. The result is a smooth worker and a happy customer who doesn’t like to wait.
Adopting a BPM tool can help you model, automate, and execute your business activities for long-term impacts and maximum profits. Automation can help you take control over your processes and identify areas to improve performance.
Whether it’s about improving your bottom line, overcoming office silos, or redefining customer experience, a BPM tool can help you streamline your complex processes and can act like building blocks for your business to scale for the future. Make automation one of your business priorities and your bottom line will definitely thank you for it! Do you want to see automation in motion? Sign-up for a 30-day free trial with KiSSFLOW today.
* - Based on usage requirements