4 Straightforward Answers to your Cloud BPM Concerns

Manish Nepal

January 10th, 2017 BPM  

Cloud computing might be on the rise, but haters and naysayers continue to throw stones at it.

And when it comes to cloud BPM, the situation is no different. With cloud business process management (BPM) software, many organizations are nervous about such tools because they usually involve so much sensitive data across many different business processes.

Cloud BPM Concerns

For enterprise IT managers, adopting a cloud BPM software means handing over their job of data security to someone else they haven’t even met.

How can you trust vendors who take all your enterprise data and stack it on air? Most data-sensitive IT managers would rather keep the data inside the enterprise walls rather than risk it being stolen from a loosely protected cloud-based business software.

Or what about downtimes and maintenance? IT managers know they will be called into question for things they can’t control.

4 Questions You Know You’ve Asked

Being at the helm of safeguarding business data, it’s natural to be obsessed with data security (or lack thereof) on the cloud. If you find yourself being a bit gun-shy of hosting your BPM on cloud, you are probably familiar with these objections.

1. Isn’t it too risky to store my data on the cloud?

Data security is the top concern for most enterprises thinking about adopting a cloud BPM solution. They are protective about their data and want to keep it within their enterprise gates even if that means creating bureaucratic hurdles to get things done.

More often than not, IT managers in such companies inherit the tradition of hosting applications in local servers. However, they don’t have specific answers about why the cloud is less secure; they just perceive that moving data outside the company premises is risky because they were told so.

But cloud service providers are serious about data security and the majority of vendors host their applications on robust cloud platforms like Amazon Web Services (AWS) or Google Cloud Platform. These platforms are not only secure but can hyperscale and are run by talented teams of engineers who prevent any instances of data abuse.

Think of it as depositing cash in your bank – would you rather risk your house safe being burglarized or would you have a trusted bank keep and insure your hard-earned money? Hosting on-premise applications is dangerous unless you invest heavily on firewall capabilities. For security, you are better off going with a cloud vendor who is industry compliant and ISO certified to keep your data safe.

2. How Will I Work if the Internet is Down?

Cloud opponents are often opposed because they say you cannot access your data if there is an internet outage, whereas on-premise data would be safe. Or what if your vendor loses all of your data?

Similar to the banking reference, most cloud BPM vendors operate with rigorous backup standards. Unlike on-prem solutions, data sanity in cloud applications is protected by built-in firewalls and access to data is more likely consistent. They store backups in multiple geographies to ensure there is never a loss.

If something happens to your on-premise servers, or if you get hacked by viruses or malware, good luck retrieving your data.

And don’t worry about the downtime periods – most cloud platforms have backup measures in place that allow users to save their work and keep going in an event of an unexpected network breakdown.

3. What About Bug Fixes and Software Updates?

Many IT leaders feel in control when they mobilize their teams to update an on-site software. However, it’s completely out of their control with cloud software.

The onus of updating cloud software and fixing bugs is always on the vendors. The process is so swift that most client companies don’t even realize the cleanup that happened until it’s over. Cloud BPM software lets users keep their feet up while the bug fixes and patch updates happen automatically in the background.

4. Aren’t Most Cloud Vendors Fly-By-Night Startups?

There are too many cloud startups out there. How do you know when one is legitimate and won’t close down in a year?

The belief that all cloud companies are startups seems to have emerged because many successful enterprise software companies began their journeys in the proverbial founder’s garage. However, cloud companies that started their operations in the early 2000s have now established a strong footing in the enterprise market.

But precaution is better than pangs of regrets. When you are ready to buy a cloud software, do your homework on the company’s size, its market reputation, how long they have been in the business, if they are running on a startup funding or actual profits, etc.

Cloud software companies have their money coming from businesses in subscription fees, which can often be cancelled anytime. Therefore, they must be on all the time unlike the on-site software vendors who get paid in full at the purchase time and hibernate in the dark until it’s time to renew the software license.

Time to Give it a Try

If you’ve been on the fence about trying cloud business process management software, your reasons to continue to delay are getting fewer and fewer. Cloud BPM is safe, fast, and if you find the right partner, it can greatly ease your IT load.

Try a cloud BPM software like KiSSFLOW today and watch your concerns fly away!

  • Lukasz Wrobel

    Nice article, but a single and the most important concern that have not been even touched is: the control of the environment. Not in terms of security.
    Many of the cloud platforms available are multi-tenancy environments with heavily restricted access to the backend, hence as a system administrator you’re limited to the event logging and error reporting that has been made available to you.
    It means that you’re cut of from the very useful tools that might be used on a server side. Seriously, if you use a BPM platform for serious delivery, not as a playground for a shadow IT, this is not acceptable. Being able to hunt down the root of a problem is critical in any enterprise grade software, including the one you deliver with a no-code BPM platforms.
    Of course, if you simply move the on-prem environment to the Cloud by switching to e.g. Azure, Amazon or, in fact, any other service of the kind, that allows you to have full control over the environment, then Cloud may be a good way to go. Exactly for the reasons you’ve described.
    At the end there still is the concern of end-user performance of the system. What’s inside of the corporate network is better communicated with line of business systems – just think of solutions that have to fetch and push data between ERP, CRM and their own forms, this way and another. Wouldn’t they perform better as on-prem? At least in a HQ, where your server is located… and the large part of end-users as well.

    • sureshsambandam

      Wow, that is a big comment Lukasz. See if this reply makes sense.

      1. SaaS solution’s (including ours) take the burden of tracking down issues and fixing them on your behalf. Many established vendor including us provide SLAs to make themselves accountable. Given this, do you really need the access to logs and backend tracking? You can be a king – file a ticket and expect results as per SLA. Isn’t that much better place to be if you are a customer?

      2. When it comes to performance to the same argument holds good. In fact, whether you are going to host in AWS or you vendor is going to host in AWS the latency and hence the network access performance is going to be pretty close to identical. In fact, in the vendor scenario if performance is bad, there are 1000s of customers (with 1000s of users under each customer) using the same system and they are going to grib so badly that the vendor will have to fix the issue on priority.

      So, in both the cases above I see the Cloud Software provider is sufficiently incentivized to provide the best for the customer.

      Thanks again for taking time to write a detailed comment. I really appreciate it.

      Over to you!