When I interact with a new customer, I start with these three questions:
In about a third of my conversations, at the second or third question, I get the gloomy answer, “We use SharePoint and my users cannot understand it.”
Here are a few of the many complaints that companies have about SharePoint (taken from actual customers):
“My users hate using it.” For anyone who is non-technical, SharePoint feels clunky and complicated, and it is extremely hard to find relevant information.
One customer said, “SharePoint tries to do several things in one place but cannot do one of them perfectly.”
After I allow users the chance to vent their frustrations, they give out a final gasp of desperation and ask, “Can you help me?”
I always start out saying that KiSSFLOW is not for everyone. We don’t claim to be the one-stop-shop for all of your business needs, but we can do one thing really, really well: workflows.
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